EventBookings - is a simple, easy to use event ticketing solution for events of all types & sizes.
Overview
EventBookings is one of the leading event ticketing systems in Australia, making selling tickets online hassle-free.
The convenient and user-friendly platform is trusted by organisations worldwide. The platform was required to have a high level of customisation to fit the need of all types of booking events.
Redesign Impacts
Challenges & UX Goals
EventBookings is lagging behind competitors: profitability and customer acquisition are lagging, bounce rates are high, and organic traffic is stagnant. A fresh approach is urgently needed to revitalize the platform and regain market leadership
Suboptimal Checkout Process – creates a frustrating user experience due to too many steps, unclear pricing, and slow performance. This leads to higher cart abandonment and lower conversions. Simplifying the process would improve user satisfaction and increase successful transactions.
Complex Event Creation – Organizers are facing difficulties in setting up events due to the excessive number of steps. Simplifying the process would improve the user experience and encourage more event postings.
Event Boost Features – The lack of event-boosting features is discouraging organizers from creating events in Eventbookings, as these events struggle to reach their audiences. This hinders organizers from increasing event visibility. Introducing new features would enable users to promote their events more effectively and boost attendance.
Design Process
Being the sole person responsible for the entire UX process can be both challenging and rewarding, regularly reflect on my process, seek feedback, and continuously refine my approach to deliver the best possible user experience.
Discover
Design
Deliver
Discover – Competitive analysis reviews competitors to find strengths and gaps. Analyzing pain points identifies user frustrations, and defining focuses on clearly stating the problem to guide solutions. Together, these steps improve user experience and product differentiation.
Design – Information Architecture organizes content for easy navigation. Wireframes/UI Design are basic layouts showing structure and functionality. Prototypes are interactive models used to test design before development.
Deliver – Documentation records design details. QA & Feedback ensures quality and gathers input. Developer Hand-off provides finalized designs to developers for implementation.
Web Application
Mobile application
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We start with a consultation to grasp your project needs and goals, followed by research, ideation, and iterative design. Your feedback guides our collaborative and transparent approach.
It depends on what we're working on. Usually, you'll get a complete brand look, a website with 8 pages, or about 40-50 screens for a mobile app.
If you're running an agency and need website designs, we can whip up to 3 Webflow/Framer sites in a month. Want to know more? Let's chat!
It's all about what you need. Our Startup deals are great if you've got a few specific projects. Got bigger plans? Our Full-Scale UX Partnership package brings more hands on deck.
It's perfect if you're thinking long-term or want us all in.
There's no limit to the number of design tasks you can add to your queue. we'll handle them one at a time, following your priority list.
Once we've perfected a design, we'll send it for your review. Then we'll move on to the next item in your queue.
For design purposes, our go-to tool is "Figma," whereas WordPress and CMS serve as our primary platforms for web development.
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